I am not seeing the network performance I'm expecting - what should I do?

Wasabi has multiple (and redundant) high-speed connections from our storage service data centers to the Internet and the private network services we support.   These connections are set up from a traffic engineering perspective to always have sufficient capacity to accommodate the bandwidth needs for the expected worst case loads & throughput from our customers.    

At times, a customer may report to us that they are not experiencing the upload or download performance they are expecting.  In order to isolate the root cause of the problem, Wasabi Support requests that you provide the following info:

1.  Details on your geo-location, internet speed, and internet provider.

2.  Details on the storage client you are using to exchange the files with Wasabi. 

3.  Details on the file size(s) being transferred.

4.  Details on whether or not the problem occurs all the time or just some of the time.
     Did you previously experience a better/expected level of performance?

5.  Run a speed test from your location our data center (us-east-1, us-east-2, us-west-1, or eu-central)

We have speedtest servers deployed in each of the Wasabi storage regions that you can access at http://wasabi.speedtestcustom.com/  (please contact Wasabi Support for the password).  Please access the speedtest server that is appropriate for the Wasabi region you are trying to use (see pick list below). 

mceclip0.png

 

 

Below is a screenshot of the output of this test (please provide this type of info to Wasabi Support).

 Screen_Shot_2019-07-01_at_11.57.25_AM.png

 

6.  Results from a traceroute to:

  • s3.wasabisys.com for us-east-1
  • s3.us-east-2.wasabisys.com for us-east-2
  • s3.us-west-1.wasabisys.com for us-west
  • s3.eu-central-1.wasabisys.com for eu-central

For the traceroute test, it is preferred that you provide the 'mtr' output that you get from sudo mtr -T -P 443 -rw s3.wasabisys.com

Depending on the data from the first set of questions & network tests described above, Wasabi Support may also ask you for the following additional info:

7. If possible, please put a 10 MB test file in one of your buckets and make it 'public' (if you are not sure how to make a file public, please review this article).  Once done, please provide this output:

for count in {1..5}; do dig +noall +answer s3.wasabisys.com | tail -1; echo -n `date`" -- ";curl -w 'bytesPerSecondDownload %{speed_download}\n' -so /dev/null http://s3.wasabisys.com/<your-bucket>/<your-file-keyname>; done

(use s3.us-west-1.wasabisys.com for us-west or s3.eu-central-1.wasabisys.com for eu-central)

8.  If you are able to perform a packet capture of the upload or download action and share the file with Wasabi Support. 

 

 

Have more questions? Submit a request