I did not receive the email message I was expecting from the Wasabi system - what should I do?

Wasabi uses one of the leading third-party email service providers (Mandrill/Mailchimp) as part of delivering Wasabi system-generated emails.  These emails are used for all customer-facing emails generated by the Wasabi service including trial invites, password resets, and payment related emails.   Wasabi also uses Hubspot for delivery of marketing-related messages.

In some rare cases, Wasabi receives support tickets indicating that a user has not received one of these system-generated messages.  This is generally always because the user's spam filters have caught messages from either wasabi.com, mandrill.com,  mandrillapp.com, or Hubspot.   Given that Mandrill is a popular email service provider and HubSpot is a marketing automation service used by companies besides Wasabi, it is possible that Wasabi-associated Mandrill/HubSpot-originated emails may get caught in spam filters if the filter has previously blocked Mandrill/HubSpot-originated emails from other companies.  

This article is an explanation of the problem from the Mandrill perspective.

In summary, if you don't receive the Wasabi system-generated email you are expecting, please check your spam filters and/or 'junk' mail folder. 

If you would like some guidance on how to whitelist Wasabi-associated emails, this article may help.

Below is an example of how the wasabi.com and mandrillapp.com email domains show up in the expanded email headers of a trial invite message sent from Wasabi to an email address of user@email.com

 

Delivered-To: user@email.com
Received: by 2002:a4a:49c:0:0:0:0:0 with SMTP id 28-v6csp3039466oos;
        Mon, 3 Sep 2018 16:11:29 -0700 (PDT)
X-Received: by 2002:a25:2410:: with SMTP id k16-v6mr16626804ybk.325.1536016049721;
        Mon, 03 Sep 2018 16:07:29 -0700 (PDT)
X-Google-Smtp-Source: ANB0VdYCtfW8IjegWLZxygbUXjfkfvd0d6vYUDRqu5fexpp4qaAvxVl5+edYPdopS+WBh+jcG336
X-Received: by 2002:a25:2410:: with SMTP id k16-v6mr16626776ybk.325.1536016048831;
        Mon, 03 Sep 2018 16:07:28 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1536016048; cv=none;
        d=google.com; s=arc-20160816;
        b=k2PVVpyRvV/KcU+NHpAzJE+z9fiuMwXE3w4iAnJ8dzBkQPp5jQqHUQnI/gVLEHE9mQ
         G4MOLsL8WWGa0tzFG9iMAxI+gC5Cod3iOREGyJYixsnn4SG1IFWYYusAxzA7P0t5jk25
         3LTHwALjcbCrkF8yNzLEqTmL9x5YtMfBPRNK9MMQ60Jtjmiq7LpmsBKjrjMzCC30csWs
         90k6JfhyQblGnZ1DI+yGk76syWcm213nuO2RRAkyE1WJcHUaBvVsRzoO2ZfL2IwVveqU
         DNucgaLkgeNjU9swQvwGdSX6pcCiC+HBF/ytmhC9L1848jNqowpv3sIl1PT6+WB6Fewf
         G7qw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=mime-version:date:message-id:to:subject:from:dkim-signature
         :dkim-signature:arc-authentication-results;
        bh=82z2Mc1QNBdGfh188VscSl064/gyaNAjcuAbuYmXS7g=;
        b=XBr6kdaXDwbPFXMymTU7dmKI9LVfW09ETHbYBdPpfmlocqMdFO/D+tW64uRHvF+nBl
         S1zHmdHhy/OOhO8JaI9aFn6YOZ9OubHDUtlYJFZ56UnqbrxV4Xsu4If84J+UGe2hsT9N
         qfNhCSUWFPswblQdcTvCpT2lOaOlwFyPyUm8isWxOCWgUXVOaWg2wA1lOfx+e9EF62cn
         G1R9Sn6OlUd/Q7IIyiLtpSa4/pPblIMD5QnlnmxO5ymiu73/3gRHW+boxr7Tcy2BEivT
         FdA7zX1xJbdCbH4QWtVaR5visAr9OVgpSoog8r+q7L2HPwwzp0gHYl0Xvu/Dy8en3mG8
         /ytw==
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass header.i=@wasabi.com header.s=mandrill header.b=LnMTXeuF;
       dkim=pass header.i=@mandrillapp.com header.s=mandrill header.b=MS7Tcc68;
       spf=pass (google.com: domain of bounce-md_30990426.5b8dbeb0.v1-0d9c9d25ad3341219526be42e2f05695@mandrillapp.com designates 198.2.186.27 as permitted sender) smtp.mailfrom=bounce-md_30990426.5b8dbeb0.v1-0d9c9d25ad3341219526be42e2f05695@mandrillapp.com
Return-Path: <bounce-md_30990426.5b8dbeb0.v1-0d9c9d25ad3341219526be42e2f05695@mandrillapp.com>
Received: from mail186-27.suw21.mandrillapp.com (mail186-27.suw21.mandrillapp.com. [198.2.186.27])
        by mx.google.com with ESMTPS id o125-v6si4929475ywe.615.2018.09.03.16.07.28
        for <user@email.com>
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
        Mon, 03 Sep 2018 16:07:28 -0700 (PDT)
Received-SPF: pass (google.com: domain of bounce-md_30990426.5b8dbeb0.v1-0d9c9d25ad3341219526be42e2f05695@mandrillapp.com designates 198.2.186.27 as permitted sender) client-ip=198.2.186.27;
Authentication-Results: mx.google.com;
       dkim=pass header.i=@wasabi.com header.s=mandrill header.b=LnMTXeuF;
       dkim=pass header.i=@mandrillapp.com header.s=mandrill header.b=MS7Tcc68;
       spf=pass (google.com: domain of bounce-md_30990426.5b8dbeb0.v1-0d9c9d25ad3341219526be42e2f05695@mandrillapp.com designates 198.2.186.27 as permitted sender) smtp.mailfrom=bounce-md_30990426.5b8dbeb0.v1-0d9c9d25ad3341219526be42e2f05695@mandrillapp.com
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=mandrill; d=wasabi.com; h=From:Subject:To:Message-Id:Date:MIME-Version:Content-Type; i=support@wasabi.com; bh=82z2Mc1QNBdGfh188VscSl064/gyaNAjcuAbuYmXS7g=; b=LnMTXeuFa4+8YnKPOFVxUx/Xpw919neeUB3VdXjLAO3j8bkT+GKIvYoLWDYA6mwuuRSmENf1OjMG
   yT/GDbX98XN5XrYw/L1O3/khXttBaXU2AnZfH+TyfIG9rjFk31DG6/s8hXRqLatgVvK3RaItGFdE
   RkD3uCdmF/FF8Drrg0Y=
Received: from pmta02.mandrill.prod.suw01.rsglab.com (127.0.0.1) by mail186-27.suw21.mandrillapp.com id hhmvb0174bkv for <user@email.com>; Mon, 3 Sep 2018 23:07:28 +0000 (envelope-from <bounce-md_30990426.5b8dbeb0.v1-0d9c9d25ad3341219526be42e2f05695@mandrillapp.com>)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mandrillapp.com;
  i=@mandrillapp.com; q=dns/txt; s=mandrill; t=1536016048; h=From :
  Subject : To : Message-Id : Date : MIME-Version : Content-Type : From :
  Subject : Date : X-Mandrill-User : List-Unsubscribe;
  bh=82z2Mc1QNBdGfh188VscSl064/gyaNAjcuAbuYmXS7g=;
  b=MS7Tcc68LsT9NkBSPeIAyiyqbS+V+145ThlfWFcZGhX7MQqgcyLZa3tcrEuwubh6pE3T6b sCaG3otVfTFcC92NZjYmejOqo+tX0voBUVz/ESMtiiQJn6QV46qWos0W9NpICrhRqOj0aoO+ +7sYqHoVUrbhRU5BiVd5JPlfDAicM=
From: Wasabi Support <support@wasabi.com>
Subject: You are invited to try Wasabi
Return-Path: <bounce-md_30990426.5b8dbeb0.v1-0d9c9d25ad3341219526be42e2f05695@mandrillapp.com>
Received: from [38.27.106.15] by mandrillapp.com id 0d9c9d25ad3341219526be42e2f05695; Mon, 03 Sep 2018 23:07:28 +0000
To: "user@email.com" <user@email.com>
X-Report-Abuse: Please forward a copy of this message, including all headers, to abuse@mandrill.com
X-Report-Abuse: You can also report abuse here: http://mandrillapp.com/contact/abuse?id=30990426.0d9c9d25ad3341219526be42e2f05695
X-Mandrill-User: md_30990426
Message-Id: <30990426.20180903230728.5b8dbeb03a86d7.57750918@mail186-27.suw21.mandrillapp.com>
Date: Mon, 03 Sep 2018 23:07:28 +0000
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="_av-XXsX_i1lVGG6_sT1XkKpRQ"
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